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Privacy Policy – Millen

Last updated: September 2026

Introduction

Millen ("we", "us" or "our") is committed to protecting your privacy and handling personal information responsibly.

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This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, enquire about our services, discuss land or development opportunities with us, or otherwise interact with our business.

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We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection and privacy legislation.

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Who We Are

Business: Millen
Website: www.wearemillen.com
Email: hello@wearemillen.com

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For the purposes of UK data protection law, Millen is the controller of personal information processed for the purposes described in this Privacy Policy.

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What Personal Information We Collect

Depending on how you interact with us, we may collect and process:

• Names and contact details

• Information submitted through website enquiry or contact forms

• Information contained in correspondence with us

• Records of meetings, discussions and decisions

• Information relating to enquiries, feedback or complaints

• Photographs and video recordings

• Information concerning land, property or development opportunities which may be associated with identifiable individuals

• Website usage information, including information about how visitors use and navigate our website

• Technical information collected through cookies and similar technologies

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As our relationship with a landowner, customer or other party develops, we may also process information contained in contracts, property documentation and other records necessary to progress a transaction.

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Where We Obtain Personal Information

We may obtain personal information:
Directly from you

• Through our website and enquiry forms

• During meetings, telephone calls and correspondence

• From publicly available sources

• From HM Land Registry and information derived from Land Registry records

• From property and land information services used to identify and assess potential opportunities

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Where information has been obtained from a public source rather than directly from you, we will only use it where we have an appropriate lawful basis for doing so.

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How We Use Personal Information

We may use personal information to:
Respond to enquiries

• Discuss potential land sales, acquisitions or development opportunities

• Assess land and property opportunities

• Identify and contact relevant landowners or other interested parties

• Provide our services

• Maintain records of enquiries, meetings and decisions

• Progress negotiations and transactions

• Enter into and administer contracts

• Maintain relationships with customers, landowners and professional contacts

• Manage complaints or feedback

• Operate and improve our website

• Understand how visitors use our website

• Send service updates and appropriate marketing communications

• Maintain appropriate business and regulatory records

• Establish, exercise or defend legal claims

Our Lawful Bases

Under UK data protection law, we must have a lawful basis whenever we process personal information.

Depending upon the circumstances, we may rely upon:
 

Contract – where processing is necessary to enter into or perform a contract with you, including progressing an agreed land or property transaction.

Consent – where you have given us specific permission to process information for a particular purpose.

Where we rely upon consent, you may withdraw it at any time.

Legitimate interests – where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include identifying and assessing potential land and development opportunities, communicating with landowners and professional contacts, managing enquiries, maintaining appropriate business records and developing our business.

Legal obligation – where processing is necessary to meet an obligation imposed on us by law.

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We will consider the nature of the information, the purpose for which it is being used and its potential impact on individuals before relying upon legitimate interests.

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Land and Property Information

As part of our business activities, we may research land and property which could potentially be suitable for development or other opportunities.

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This can involve obtaining information from publicly available sources, including HM Land Registry, and using specialist land and property information services.

 

Although much of this information concerns property rather than individuals, information such as the name of a registered proprietor can constitute personal data where it relates to an identifiable individual.

 

We may use this information to:

• Identify potentially suitable land or property

• Establish ownership or other relevant interests

• Assess potential development opportunities

• Contact owners regarding a potential opportunity

• Maintain records of land and property opportunities

 

Where we use personal information for these purposes, we will ensure that we have an appropriate lawful basis and will respect individuals' data protection rights.

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Marketing

We may use contact information to communicate with people about our services and relevant business opportunities where permitted by law.

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Where consent is required for electronic marketing, we will obtain it before sending those communications.

Where applicable, we may rely upon legitimate interests for appropriate business-to-business marketing or other communications permitted by law.

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You can ask us to stop sending marketing communications at any time by contacting hello@wearemillen.com or by using an unsubscribe option provided in the communication.

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Website and Cookies

When you visit www.wearemillen.com, certain information may be collected automatically about your use of the website.

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This can include information about:

• Pages visited

• Navigation through the website

• Browser and device information

• Technical information such as IP addresses

• Referring websites

• Interactions with website content

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Some of this information may be collected through cookies or similar technologies.

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Where cookies are not strictly necessary for operation of the website, we will obtain consent where required by applicable privacy legislation.

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Further information about cookies used by the website should be provided through our cookie notice or cookie preference tool.

Photographs and Video

We may take or use photographs or video in connection with our business, projects, developments, events or marketing activities.

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Where an identifiable individual is the focus of promotional material, we will ensure that we have an appropriate lawful basis for using their image and will obtain consent where appropriate.

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Photographs or videos may be published through our website, social media accounts or other marketing materials where appropriate.

Systems and Service Providers

We use third-party systems and professional service providers to support our business. Based on our current operations, these include:

• Wix – website hosting, website functionality and online enquiry/contact facilities

• monday.com – internal management of enquiries, leads and associated business records

• LandInsight – land and property research and management, including information associated with land and property opportunities

• HM Land Registry – source of official land and property ownership information

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We may also use professional consultants, solicitors, advisers and other specialist service providers where necessary to support land, planning, development and property transactions.

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Where an organisation processes personal information on our behalf, we require appropriate data protection arrangements to be in place.

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Who We Share Personal Information With

Where necessary and appropriate, personal information may be shared with:

• Professional or legal advisers

• Professional consultants

• Planning, property and development professionals

• Relevant regulatory or public authorities

• Organisations with whom disclosure is required by law

• Service providers processing information on our behalf

• Other parties involved in a land, property or development transaction where sharing is necessary and lawful

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We may also publish appropriate information, photographs or other content on our website, social media accounts or other marketing channels.

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We do not sell personal information for unrelated third-party marketing purposes.

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International Data Transfers

Some of the technology providers and service providers we use may process, access or store personal information outside the United Kingdom.

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Where personal information is transferred internationally, we will ensure that the transfer is permitted under UK data protection law and that appropriate safeguards are in place.

 

Depending upon the destination and circumstances, these safeguards may include:

• UK adequacy regulations

• The UK International Data Transfer Agreement (IDTA)

• The UK Addendum to the EU Standard Contractual Clauses (SCCs)

• Appropriate Standard Contractual Clauses

• Other legally recognised international transfer mechanisms

 

Where appropriate, we will also consider whether additional contractual, technical or organisational safeguards are required.

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Data Retention

We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

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The appropriate retention period will depend upon the nature of the information and our relationship with you. In determining retention periods, we consider:

• The duration of an enquiry, project or transaction

• Whether a land or development opportunity remains active or reasonably relevant

• Contractual requirements

• Applicable legal, regulatory, accounting and tax requirements

• Limitation periods for potential legal claims

• The sensitivity of the information

• Whether the information remains necessary for the purpose for which it was collected

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Information which is no longer required will be securely deleted, destroyed or anonymised.

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Data Security

We take appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Measures may include appropriate access controls, password protection, secure cloud services, account security controls and limiting access to personal information to people who require it for legitimate business purposes.

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Our third-party providers are also expected to implement appropriate safeguards for information they process on our behalf.

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Children's Information

Our services are not directed towards children and we do not knowingly collect or use children's personal information as part of our ordinary business activities.

If this changes, we will ensure that appropriate safeguards and lawful bases are established before processing children's information.

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Your Data Protection Rights

Depending upon the circumstances, UK data protection law gives you rights including:

• The right to be informed about how your personal information is used

• The right to access personal information we hold about you

• The right to have inaccurate information corrected

• The right to request deletion of your personal information in certain circumstances

• The right to request restriction of processing

• The right to object to certain processing, including certain processing based upon legitimate interests

• The right to data portability where applicable

• The right to withdraw consent where we rely upon consent

 

These rights are not absolute and may depend upon the circumstances and our lawful basis for processing.

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If you would like to exercise any of these rights, please contact:

Email: hello@wearemillen.com

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We may need to verify your identity before responding to a request.

How to Complain

If you have concerns about how we have handled your personal information, please contact us in the first instance so that we can investigate your concerns.

Email: hello@wearemillen.com

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You also have the right to complain to the UK's independent data protection regulator:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, systems, suppliers or legal obligations.
 

The latest version will be published on our website.